Warranty:
??We take pride in our quality products. All stamps have a one
year warranty against defects in material and workmanship from date of
purchase. If Remarkable Stamps makes an error on your product we will
be happy to replace your product at no charge. ??Please note: We cannot
offer a warranty for any damages or defects caused by re-inking with
the incorrect ink or with inks purchased from a different company.
Returns & Exchanges:
If a
miss-spelling or an incorrect option was chosen by the
customer when they placed their order, typically we will not accept that
order as a return. However, we understand that mistakes happen so
please contact us and we will try to work with you to resolve any issues.
Procedure for Returning a Defective Product:??Please
note we only accept returns for items that are still in their original
packaging. We allow returns for applicable items within one year of
when the product left our warehouse. Please follow the following steps
to initiate a return.
1) Send an email to
sales@remarkstamps.com explaining
you wish to return an item. Please include your name, contact
information, reason for return and token order number.?
2) Remarkable Stamps will get in touch with you via email within 1-2 days with instructions on how to return your items.?
3) The only fee associated with returning an applicable item will
be what was originally charged for shipping on the order. For example,
you will receive the value of your returned items minus shipping charges.??We will refund your money via the same method you paid with.
Changes to Order:
We work around an extremely fast turn-around time. If you see you
made an error on your order get in contact ASAP. Generally, orders are
entered into the system within minutes after they are received. To
correct any errors we will need to be notified before the order has went
into production. Once the order is in production there is no way of
correcting any mistakes or misspellings.
For questions or assistance, please contact Customer Service at 626-538-8989 or email us at
sales@remarkstamps.com.